TELΕGΝΟUS has a complaints service. For any complaint/question regarding the operation of TELΕGΝΟUS services, you can contact the Customer Service Department of TELΕGΝΟUS:

• By telephone at the call center 210-6180011, during working days and hours.
• By email at info@telegnous.gr with the subject "Complaints" or "Question".
• By post at the address of TELΕGΝΟUS (12 Rizareiou Street, Chalandri, Attica,  Postal Code 15233).

Any personal data provided when submitting your complaints will be retained for one year.

TELΕGΝΟUS has a Data Protection Officer (DPO). For any matter related to the processing of your data and the exercise of your rights, you can contact the DPO of TELΕGΝΟUS at 2106180011 or at the address 12 Rizareiou Street, Chalandri, Attica, Postal Code 15233, or by email at info@telegnous.gr.

• 1. Request Forms

  TELΕGΝΟUS provides the following standard request forms, which allow you to easily and effectively exercise your rights for the protection of your personal data processed by TELΕGΝΟUS:

  • To find out if you are registered in the Common Database, use the Subscriber Information Update Request.
  • To request the prohibition of transmitting your personal data, use the Personal Data Processing Objection Request.
  • If you wish to revoke the Personal Data Processing Objection Request you have submitted, you can use the Objection Right Revocation Request.

  After completing the forms, send them to the postal address of TELΕGΝΟUS (12 Rizareiou Street, Chalandri, Attica, Postal Code 15233) or to info@telegnous.gr.

  ATTENTION! In order to exercise your rights, you are required to send ONLY the completed Request forms and no other documents. Any other documents sent will not be taken into account and will be immediately destroyed. If, in order to formulate a response to the Request additional supporting documentation are necessary, we will contact you and request that you send them to us.

• 2. Signature Authentication

  Please note that you need to certify the authenticity of your signature on your Request at a Citizens' Service Center (KEP) or Police Department or via gov.gr . Alternatively, Requests sent by email can bear an approved electronic signature (electronic signature accompanied by a relevant digital certificate) instead of certification from KEP or Police Department. Requests without this specific certification will not be accepted.

  Alternatively, Requests sent by email can bear an approved electronic signature (electronic signature accompanied by a relevant digital certificate) instead of certification from KEP or Police Department. Requests without this specific certification will not be accepted.

  Please read about the digital signature and its validity here. The list of approved trust service providers for electronic signature issuance can be found here.

  Under no circumstances is an electronic signature the same as photocopying or scanning the signature and sending it by email.